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Established September, 1992

Newsletter of the Boston SPIN

Issue 16, October 1997

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October 21 (Tuesday)

Boston SPIN meeting, 6:30-8:30pm

Topic: You CAN Test to Achieve Quality!

Michael Taylor - Associate Director of Quality Management,

PAREXEL Communications

Building #5, 77 A Street,
Needham, MA (Wheelchair accessible)


Maureen Harris (617) 455-3393,

or Ken Oasis (617) 563-4197,

October 30 (Thursday)

The Society of Concurrent Engineering (SOCE) - Boston Chapter one-day conference,

"Concurrent Engineering: Including the Essential Players,"

at Boston University's Metropolitan Campus in Tyngsboro, MA.


Contact Barbara Power at 508-660-1793.

Information is also available on the SOCE web site:

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Networking Round Tables

We are trying something new at our meeting this month. From 6:30 to 7:00, we are offering a number of Networking Roundtables in addition to the usual ad hoc networking and refreshments. To help you understand this part of the program, here are a few things you might want to think about:

  • Do you ever feel alone?
  • Do you think you are the only person who is facing challenges related to implementing process improvements?

The networking round tables might help you! The goal is to:

  • Share experiences on particular topics
  • Hear what others have done to solve problems
  • Ask questions
  • Answer questions
  • Learn what, why, and how people in similar situations have done
  • Learn what has worked and what has not worked
  • Network more effectively

The round table topics for October include:

  • Metrics
  • Risk Management
  • Problem Tracking Systems
  • Starting Up Peer Reviews
  • Process Models for Object Oriented Software Development.

If there are any other topics you would like to discuss with fellow SPIN members, please contact Barb Purchia (


And they welcome your comments on In the SPIN. See the masthead for their contact information.

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SUMMIT Executive Search Consultants, Inc.

Barnett Bank Building

420 Lincoln Road, Suite 265

Miami Beach, Florida 33139

(305) 672-5008

Our client, a world-class corporation with multiple sites, has an immediate opening for a highly qualified Software Process Improvement Manager.


As a member of the Corporate Software Engineering Center (SEC), the Software Process Improvement Manager will provide leadership and coaching in software process improvement and software engineering practices to the members of the Business and Research Divisions. The position involves facilitating managers and practitioners' commitment and involvement to the planning and implementation of the Software Engineering Institute's (SEI) process improvement initiative. This is a critical core competency necessary for our client to achieve its business goals. Also, the position entails providing key software engineering expertise across the corporation.

Essential Functions:

Our client seeks an individual who will work with management steering groups and software engineering process groups to deploy the vision, strategy, metrics and plan for the Software Excellence Program and Time To Market. The SPI Manager will provide support to teams in policy deployment, benchmarking, identifying best practices, defining process and acquiring tools, and facilitating the acquisition/development of software process training. In essence, this individual will be a prime contributor to the evolving strategy of this corporation's software excellence.

Essential Qualifications:

The ideal candidate should have a Bachelor's degree in Computer Science. An advanced degree is preferred. A minimum of 10 years in management and development/delivery of software intensive products is desired. Experience as a change agent and knowledge of SEI CMM and IDEAL models is an asset. In-depth experience in two or more of the CMM Level 2 Key Process areas or other software engineering areas such as architecture, testing, metrics, peer reviews and requirements development is a must.


High regard will be given to individuals who are action and results oriented, thoroughly skilled in collaborative consulting, and group problem solving.


Base salary is D.O.Q. Our client offers a full slate of generous benefits. Relocation expenses will be paid per company policies.


Candidate may select an east coast or west coast location. We prefer that you fax or mail or e-mail a letter that specifically addresses the criteria outlined above, current resume, and current base salary. Submissions without this information will not be considered.

Send fax to Alfred J. Holzman, President at (305) 672-5007. Send e-mail to:


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Software Test Position

Quality Engineer.

Be a part of the booming Internet and Intranet industry! Corporate Intranets, the private networks that help employees work together, are the hottest trend in business today because they save organizations both time and money, and significantly boost communication. But until now, the cost of developing, programming and maintaining complicated custom Intranets has been out of the reach of many small to midsize companies. In response to this problem, IntraNetics offers a practical solution-the first ready to go "Intranet-in-a-box" that allows companies to get their Intranet up and running immediately, with no programming and at a fraction of the cost of custom intranets. A challenging position exists at IntraNetics for a Quality Engineer.


You will work as a Quality Engineer on the upcoming and future releases of IntraNetics' suite of Intranet applications. This includes:
  • Creation and execution of test plans
  • Creation of test automation
  • Planning for future releases


Applicants must have:
  • 2 years software testing experience
  • WWW testing experience
  • Demonstrated QE automation and methodology skills
  • Experience on Windows '95 / NT
  • Demonstrated DBMS skills (e.g. Oracle, MS SQL Server, Sybase)
It is desirable if applicants have:
  • Familiarity with any of TCP/IP, HTML, CGI, POP3, SMTP
  • Experience programming in PERL
  • Knowledge of Sun OS / UNIX
Apply either by e-mail, mail or fax to:
  • E-mail:
  • Mail: IntraNetics, 18 Commerce Way, Woburn, MA 01801
  • Fax: (617) 932-3355
  • Visit our home page at

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Quality Engineering

I'm looking to hire a degreed engineer with Quality Engineering experience in high volume manufacturing environment. Must know SPC, ISO's or equivalent. We will pay for move to North Carolina, compensation ranges to $60,000 (that buys a lot of stuff in NC) very stable company with well planned growth history. Excellent benefits and retirement program.

If you know anyone, I can be reached at:

Voice (609) 584-9000, ext216; Fax: (609) 584-9575

Thanks, Larry Chiaravallo

Technical Support Specialist at start-up in Littleton

We have placed happy people at this firm.

I am recruiting for a self-motivated person to support a natural language DB query tool.

If you or someone you know has:

Strong hardware and software problem-solving skills to do tech support in stand-alone client software, SDK, as well as web server based components you may want to think about this job.

Desired or LEARNABLE skills:

ODBC, JavaScript, VBScript, SQL, Wise or INstallShield, Delphi, PowerBuilder

Additional areas you could get involved in:
  • System administration
  • Solving network problems
  • Setting up new systems
  • Maintaining the firm's web site
  • Creating a customer support database application
  • Setting up com for 2 remote offices

Patrick E Mertens

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QA openings

Hi everyone;

Waterfield Technology Group, the co-sponser of our monthly meetings since the demise of the Boston Computer Society, has some QA positions to fill.

John Pustaver

Interested candidates should call Nancy Beaumont at (617) 676-5214. The fax number is (617) 863-8408 or e-mail a resume to

There are several openings at Waterfield Technology Group in Lexington, MA ( for QA Engineers. Waterfield is a consulting and custom software development firm. Our strong commitment to quality has led us to develop a first rate Quality Assurance practice.

Responsibilities includes: producing requirements definitions, test plans, test design specifications, managing the clinet relationship and experience in QA methodology. We use SQA Robot, Manager, and LoadTest. However, we would welcome resumes from candidates who have used other automated test tools.

There is an opening for a Project Leader who will run projects, delegate and supervise tasks/team members, be responsible for the project deliverables and documentation in addition to the aforementioned list of responsibilities.

There are also openings for QA Engineers with a minimum of a year's experience in testing software and knowledge of QA methodologies and processes. Experience with automated tools and scripting desirable.

It is helpful but not necessary to know how to program in C, C++, or be familiar with PowerBuilder.

I'm looking to hire a Software Engineer experienced with real time embedded systems to be applied to the full life cycle development of medical devices such as patient monitors and surgical equipment. Experience with C and C++ is required. Position involves developing specs with marketing, defining system requirements, development of the systems, and overseeing the creation of documentation and test procedures. We can provide salary to $110,000 and great benefits.

If you know anyone that might be interested, I can be reached at:

Voice: (609) 586-9000 ext 273

Fax: (609) 584-9575



Dave Eide

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Position Title: Manager of Software Processes

Reports to: Vice President, Personal Market IT Group

Industry: Property/Casualty Insurance

Location: New Hampshire coast

Position Description: To start up and manage an SBU's first process management and QA organizations.

The right person for this position will have:
  • Solid prior experience as a project manager who developed and successfully implemented a client/server system
  • Demonstrated experience in having started up and/or been resonsible for a successful process management and quality assurance function
Also desirable:
  • Expertise in metrics and other performance measuring methodologies
  • Clear proficiency in verbal and written communication skills
  • A knowledge of SEI's CMM (Capability Maturity Model)
  • An MBA and certification in Project Management or QA
What is especially appealing about this position?
  • Opportunity to create from the ground-up a QA organization
  • Strong executive sponsorship for the success of the project
  • Reports to a VP with a background in QA and a commitment for it to succeed
  • Company has substantial financial resources and is willing to use them
  • Career growth opportunities leading from this position are substantial
  • Compensation: competitive with market

Jim Bond

Vice President, Executive Search Division

People Management Northeast, Inc.

Avon, Connecticut

FAX: (860) 676-1130


(preferably WORD 6.0 or text format)

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PLC Staff Engineer Needed

I'm looking to hire a BSEE Staff Engineer for a Fortune 50 pharmaceutical firm in Central NJ. The individual would manage projects and conduct control system specification, design, development and implementation for manufacturing process systems. The position requires proficiency in PLC's software development, operator interface and computerized data acquisition including some knowledge of C+ or C++, Allen Bradley or similar controllers and CAD. We can pay top salary and have some of the world's best company paid benefits.

If you or someone you know might be interested contact me:

Larry Chiaravallo

Voice: (609) 584-9000 ext 216

Fax: (609) 584-9575


Job openings at FutureTense

FutureTense, Inc. develops and sells end-to-end Internet publishing systems and services for high-end publishers. We were founded in 1995 and are headquartered in Acton, MA. If you are qualified and interested in any of the positions listed, please contact:

Dan Latham

Director of Engineering

(508)263-5480 x 104

Senior Sales Engineer (1 opening) You will be involved in various marketing and sales aspects of our business including support of sales staff. Experienced giving demos and presentations with ability to handle technical and market related questions. Must be willing to travel. Experience interacting with both Engineering and Marketing departments; be customer oriented with strong organizational skills; have a very strong understanding of the Internet, and possess the ability and experience to handle multiple projects simultaneously.

Senior Software Engineer (1 opening) You will design and implement features for the FutureTense Internet Publishing System. A minimum of 2-3 years experience directly with Windows MFC/C++ is required. Experience developing Internet and/or publishing applications is highly desirable. Java experience is a plus.

Principal Software Engineer (1 opening) You will assist in the architecture and implementation of features for the FutureTense Internet Publishing System. A minimum of 6 years experience directly with Windows MFC/C++ is required. Experience designing and developing Internet and/or publishing applications is highly desirable. Java experience is a plus.

Junior QA Engineer (1 opening) You will work to develop and execute test plans and procedures for the FutureTense Internet Publishing System. You will develop and execute regression tests on MS Windows. The successful candidate will also be responsible for developing, maintaining and implementing test plans used to verify product ship criteria. You should have a good working knowledge of MS Windows applications and desire to learn good testing methodology.

Senior Tech Writer (1 opening) You will design and develop documentation and on-line help for releases of the FutureTense Internet Publishing System. The ideal candidate will have a strong technical background in the areas of publishing and Web technologies. Fluency in FrameMaker and RoboHelp is required. Webmaster/Customer Support Your responsibilities will include ongoing development and production of the Website and technical support. Website responsibilities include coordinating content updates, implementing new designs and insuring overall quality and continuity. You will also be a member of the tech support team assisting pre-sales and post-sales users with technical problems and questions related to FutureTense products.

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Job Openings at Turbine

Turbine Entertainment Software seeks to fill openings in their Engineering and Quality departments. Turbine's first title, Asheron's Call, will be available on Microsoft's Internet Gaming Zone in early 1998. Turbine is a privately held software company located on Boston's Route 128.

For more information about Turbine, and Asheron's Call, see:

Turbine is seeking developers with C++ development experience in a systems environment. Expertise in networking (particularly Windows Sockets), multithreading, client-server development, RPC development, Windows/NT development, or Internet security issues is helpful.

Turbine is also seeking QA Testers with at least one years experience in specification review, test plan writing, and hands on testing. Some exposure to dealing with beta testers, as well as knowledge of C or C++, would be helpful, ut is not required. You should be a fan of games, either PC, role-playing, or both.

All candidates must be self-motivated, and able to monitor and work to schedules and deadlines.

Turbine offers a chance to work on cutting-edge technology in a greatworking environment. Send resume and salary history to:

E-mail : (subject: QA) or (subject: SYSAPP) or

Fax: Human Resources ("re: QA") or ("re: SYSAPP") at 781-FAX-LINE (781-329-5463)

Candidates must be willing to relocate to Boston. Turbine is an equal opportunity employer.

Deb Matteson

Turbine Entertainment Software Making sure it works.

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SQA positions at Lucent/Agile

Lucent Technologies / Agile Networks has immediate positions available for Systems Quality Assurance engineers and project leaders. We are aggressively building a world class SQA organization that encompasses all levels of test engineering, automation, tools development, and process emphasis on CMM and ISO9001. We offer significant opportunities to our SQA team to become leaders in the development of Ethernet & ATM technology, as well as expert quality professionals.

For immediate consideration

fax your resume to 508.263.5111;

e- mail resumes to,

or Director of SQA,

Sales Position:

Growing software management firm has an immediate opening. Duties include: sales, telemarketing, & travel to Fortune 500 clients. Requires public speaking, good communication skills, & knowledge of software dev't & process improvement. Entrepreneurial qualities, sales training, teamwork, & a min. of 3 years related experience a plus. Bachelors or higher in marketing, business, and/or engineering.

Send resume to QSM Associates, Inc., 75 So. Church St., Suite 600, Pittsfield, MA 01201.

Teaching Job Opening

Ann Marie Hurley from U Lowell is looking for someone to teach a "principles of software quality assurance" class in the spring (actually starts end of Jan98) 98. (Need a Masters level degree to qualify for teaching) She is very willing to tailor the course content and the meeting time (usually evenings). If you're interested or know someone who might be, please contact Ann Marie.

Ann Marie Hurley U Lowell

ph: 978-934-2703 fx: 978-934-3053

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Network administration and manager positions

If you or someone you know might find these openings of interest I would appreciate your feedback. Need is urgent; excellent, well- known big company; this division has 300 people. Two openings Boston MetroWest -- company's worldwide Technology Center

  1. Manager, Information Systems & Services

    Responsible for managing the Information Systems/Services group, which: Implements and maintains computer and telecommunication Systems. Provides services and support to ensure system reliability. Trains and supports staff on the use of computer hardware and software. Ensures that IS/S strategy positions the firm to maximize the use of hardware/software technology.

    Representative Duties and Responsibilities:

    • Manage and supervise the information system/services Group, setting goals, priorities, and overall responsibilities
    • Plan, monitor, and revise procedures to achieve high standards of performance and continuous improvement of the operation.
    • Set standards for quality, accuracy, and timeliness of service seek and utilize customer Input and feedback to support changes.
    • Develop, maintain, and implement strategy for network infrastructure that supports local requirements, is consistent with corporate guidelines, and facilitates the flow of information through the company's worldwide network.
    • Maintain technological awareness of computer industry, evaluating and recommending hardware and software to meet needs.
    • Communicate direction and major initiatives, involving others in evaluation and decision making process when beneficial.
    • Continuously assess the changing needs of the business to ensure IS/S operations support and training can/does meet these needs.
    • Ensure reliability and uninterrupted availability of computer and telecommunication systems maintain records of problems and corrective actions.
    • Provide timely updates and relevant information to management and customers.
    • Proactively work with project leaders to assess potential opportunities for IS/S value-added contributions.
    • Work with senior management to establish priorities linked to business strategies.
    • Plan and control the operating budget for Information Systems/Services Group.
    • Review and approve all capital and software purchases related to IS to ensure maximization of IS technology and compliance with company standards.
    • Support user community on computer-related issues within terms and conditions of Service Level Agreement. The scope of these issues and the areas of primary responsibility will change as technology and its implementation change. Customer Service is a number one responsibility for each member of the computer Service Group.
    • Provide timely updates and relevant information to customers.
    • Maintain records of problems and resolutions via Lotus Notes Service Request database
    • Represent the company with respect to the planning and implementation of divisional, organizational, and corporate Information Technology strategies.
    • Designate other members of information Systems/Services Group for participation as appropriate.

      QUALIFICATIONS: Bachelor's degree in computer Science or equivalent. Minimum of five years supervising IS staff in a networked environment. Experience must demonstrate strong working knowledge of computer operations and application development. Should have the following skills: Novell Netware, windows NT operating Systems. Lotus Notes Project planning. Strong skills in communication, supervision, planning and organization. Ability to think strategically.

  2. Network Administrator/Information Systems Administration

    The network administrator is responsible for the daily and continued operations of the firm's computer network. The computer network is defined as network servers, network infrastructure (hubs, cabling, connectivity, hardware), PC/peripheral hardware, and systems/equipment for integrating other local Systems into the firm's network and to the WAN. Primary functions related to the information system consist of monitoring and improving performance, planning for growth, adapting to change, integrating with other non-IS/S computer related systems, implementing security and contingency plans, and providing services and equipment to users as needed. Secondary functions include: remote communications support of remote locations, and support of additional Is/s activities as needed. Monitor and maintain computer network to provide continuous and high quality access for staff. Perform routine audits and report on network performance, making recommendations and implementing changes to ensure stability and reliability.

    Representative Duties and Responsibilities:

    • Responsible for the planning, coordination, and implementation of any new installation or upgrade of equipment to the information Systems and the communication of these activities to all concerned parties.
    • Develop network into stable yet flexible environment allowing for planned growth.
    • Define and implement network administration strategies including but not limited to: user accounts, security, back-ups, server/network utilization, and fault tolerance/disaster planning.
    • Maintain network operating system across installed file servers and workstations of the network.
    • Assure all systems are current as to the level of network software in use and that updates are applied on a uniform and timely basis.
    • Support other members of Computer Services Group through common exchange of ideas, information, and issue resolution. Develop rapport, building upon strengths of group members to enable group which is eager and capable of providing best possible service.
    • Train other members in areas of expertise to develop interest and back-up knowledge.
    • Provide timely updates and relevant information to peers and supervisor, provide back-up support to auxiliary systems.
    • Work as member of computer Services Group to support end-user community on computer-related issues. The scope of these issues and the areas of primary responsibility will change as technology and its implementation change. Customer Service is a number one responsibility for each member of the Computer services group.
    • Provide timely updates and relevant information to customers.
    • Maintain records of problems and resolutions.
    • Maintain an awareness of current and future technological changes/innovations and their potential applicability to the firm.
    • Attend meetings, seminars, and use other educational media as pertinent.
    • Maintain involvement in groups whose focus is relevant to areas of job responsibility.
    • Update peers and management with respect to important information.
    • Provide training to end-users on PC/network subject matter as warranted by need for changes in network environment.


  • Three years' experience in a PC/LAN environment
  • CNE 4 + mandatory.
  • Knowledge of LAN technologies and operating systems, cabling requirements, and LAN hardware
  • Hands-on experience in administration of Novell NetWare environment.
  • In-depth knowledge at Novell Netware network operating system.
  • Knowledge of personal computer configurations and equipment.
  • Knowledge of DOS/windows operating system environment.
  • Knowledge of OS/2.
  • Windows NT, UNIX, and TCP/IP.
  • Project planning.

Patrick E. Mertens

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The Boston SPIN is a forum for the free and open exchange of software process improvement experiences and ideas.

Meetings are usually held on third Tuesdays, September-June.

We thank our sponsors: GTE, Raytheon, and U/Mass at Lowell (our Web page host). We also thank Digital Equipment Corporation for Ed Maher's SPIN meeting reports, and the Rothman Consulting Group for Johanna Rothman's SPIN meeting reports.

For information about SPINs in general, including ***HOW TO START A SPIN***, contact: DAWNA BAIRD of SEI, (412) 268-5539,

Boston SPIN welcomes volunteers and sponsors.

For more information about our programs and events contact: CHARLIE RYAN,

The Software Engineering Institute (SEI) ESC/DIB (Bldg 1704),

5 Eglin St, Hanscom AFB MA 01731-2116;

(781) 377-8324; Fax (781) 377-8325;

In The SPIN is published monthly or bimonthly September-June. Letters, notices (including job postings), and contributed articles are welcomed. Articles do not necessarily represent the opinions of anyone besides their authors. We do not publish advertisements or job searches, but we gladly publish job postings.

In The SPIN is available by email and on our Web page. TO SUBSCRIBE send email address to

We have 2 separate email lists: one for this newsletter and one containing announcements that we receive from other process organizations and forward out. TO ADD YOURSELF TO THE ANNOUNCEMENTS LIST send email to

SEND letters-to-editor, notices, job postings, calendar entries, quips, quotes, anecdotes, articles, offers to write, and general correspondence to Carol Pilch, or Phil Glaser,

Back issues and other information about Boston SPIN can be found at our WEB HOME PAGE,

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