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Meeting Topic

Topic for December:
Date: Tuesday, December 14, 2004
Topic: "Breakthroughs in IT Measurement, Benchmarking, Scorecards, Catalogs, and Communication"
Speaker: Rob Donnellan

Abstract

A look at advancements in IT measurement, benchmarking, scorecards, catalogs, and value communication: What you need to do to run your Information Technology organizations like a business! The "business of IT" is in the limelight. The economic, regulatory, and geopolitical changes of the past three years have made businesses rethink everything from their IT cost structure, to their service delivery models, to the value of software to their enterprise. These pressures have driven IT leaders to implement breakthrough ideas that have resulted in a focus on new (and more important) measures of IT performance, new methods for making software development agile and adaptive, and new techniques for maintaining communication and business alignment through the implementation of powerful and expressive product/service catalog structures and communication techniques. Those that have embraced these new methods and techniques now benefit from full IT transparency and a new enterprise view of the IT software portfolio as a critical business asset.

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About the Speaker

Rob Donnellan, Director, META Group Consulting

Mr. Donnellanís over twenty-five years in the IT industry include fourteen years of management consulting. Lately he has dedicated himself primarily to organizational performance engineering. He is experienced and innovative in diagnosing an organization's investment in information technology, designing value-focused performance management approaches, and providing change leadership during the delivery of results. To illustrate, he assisting with the design and implementation of a global measurement and benchmarking project at a major metals company in support of their efforts to elevate IT performance to world-class levels. For a global media company he recently helped design and implement a worldwide IT Project Portfolio management initiative that was later described in a CIO Magazine article.

Mr. Donnellan has delivered presentations on IT performance management topics to groups such as the APQC, the Society for Information Management (SIM), the Australian Computer Society, IQPC, and CA-World. He earned a B.A. in Liberal Arts from the University of Connecticut, and an M.S. in Computer Science from Rensselaer Polytechnic Institute

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