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Topic for April:
Date: April 19, 2005
Topic: Organizing Your Problem Tracking System
Speaker: Barry Mirrer

Abstract

Dividing and Conquering Those Lingering Bugs - or - Organize Your Socks!

Do more with less! Increase efficiency! Work smarter, not harder! Stay focused! Keep your nose to the grindstone! Before we burn out and end up with ground up noses, let's explore one way to combat the inefficiencies of dealing with too many problem reports.

I call this method "Organizing Your Socks" because I liken your bug database to an unorganized sock drawer.

Imagine a sock drawer with all your socks dumped into it. Not only are your good socks there, but all the "singles" are in there too, along with the ones with holes and the ones you know you'll never wear again. Every morning you have to dig through the drawer trying to find a match. You keep pulling out socks with holes and the single ones that have no mates. If you work hard, you’ll eventually find a usable pair that matches your outfit.

About the Speaker

Barry Mirrer is the Director of Quality at Outcome (www.outcome.com) in Cambridge, MA. Outcome is the leading provider of electronic data capture (EDC) strategies and solutions designed to meet the unique needs of the medical post-approval market including phase IV, registries, observational studies, risk management programs and quality initiatives.

Mr. Mirrer has over 20 years of software product lifecycle experience including 9 years developing company quality systems based on ISO 9001 and the Software Engineering Institute's Capability Maturity Model (CMM). He built and managed software maintenance, support and quality organizations at several high-tech companies, and defined the structure and procedures for several home-grown and commercial problem tracking system installations.

Barry holds Bachelor of Science and Master of Science degrees in Computer Science and Engineering from the Massachusetts Institute of Technology. He is an award-winning speaker and an ASQ Certified Quality Manager.

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