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Topic for March:
Date: March 15, 2006
Topic: "Six Sigma Software Process Improvement"
Speakers: Steve Anthony
Dave Antis

Abstract

For businesses to maximize the value of software and systems implementation, it is critical that all aspects of the design and development process be properly executed and measured.

A study performed in 1994 (Standish Group), showed that approximately 30% of IT and software projects were cancelled, around 52% of projects cost 189% of their original cost estimates and only 16% of projects were completed on-time and on-budget. In 2004, another study (Standish Group) of more than 9,000 software rollouts showed that 71% either failed or were late and over budget. A 2005 Gartner study revealed that nearly four in 10 major software purchases ended up as "shelfware". This analysis clearly indicates that more effective ways are needed to impact, control and measure the software development life cycle to achieve a better business value.

We have found the leading causes of problems with software and systems implementation come from lack of understanding the needs of the customer, the business and the process which it serves. The voices from these three sources are often not heard or understood until it is too late.

In this presentation, we will discuss using the Design For Six Sigma (DFSS) methodology to improve the software development life cycle by focusing on Voices of the Customer, Business and Processes served and their effect on the development of business requirements, process design and measures for automation. By using DFSS, we will show how the business requirements are articulated via a clear set of Critical to Quality Measures (CTQs) linked back to Customers needs. We will also demonstrate how the new processes, developed using SIPOC analysis, allow for both a link to inherent systems capabilities and cost tradeoff analysis.

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About the Speakers

BIOGRAPHY OF DAVE ANTIS

Dave Antis joined Celerant Consulting in March 2005 as Vice President and Process Excellence Practice Leader. A pioneer in Six Sigma since 1988, Mr. Antis has deployed Six Sigma programs in more than 60 international corporations and, specifically, Design for Six Sigma (DFSS) programs for more than twenty corporations. Mr. Antis co-authored the best selling (Amazon.com) textbook on DFSS, "Design for Six Sigma in Technology and Product Development" in 2002.

Mr. Antis joins Celerant from Uniworld Consulting, Inc., an international consulting firm working with Asian and North American corporations in the deployment of Six Sigma, Lean Manufacturing, DFSS and Business Process Management, where he served as CEO and worked with international corporations such as Samsung, 3M, Cooper Standard, and Western Digital. At Uniworld, Mr. Antis formed a partnership with Dr. Mikel Harry (originator of Six Sigma), launching the exciting new Generation III Six Sigma, focused on value.

Prior to Uniworld Consulting, Mr. Antis was Vice President of Operations for Sigma Breakthrough Technologies, Inc., which he joined in 1997 as a Project Manager. From 1999 through 2001, he oversaw the deployment of Six Sigma into such companies as Samsung SDI, American Standard, 3M and CSX, managing more than seventy consultants. In 1998 and 1999, Mr. Antis managed the deployment of Six Sigma in Iomega, Invensys, Shaw Industries, and J.M. Huber.

Prior to joining SBTI, Mr. Antis was the European Director of Operational Excellence and Total Quality for the Engineered Materials Sector of AlliedSignal. While in this position, Mr. Antis oversaw and personally instructed the Six Sigma and Total Quality initiatives across three Divisions of AlliedSignal in Germany, Holland, France and Ireland.

Prior to joining AlliedSignal, Mr. Antis worked for Motorola. He served as the European Project Leader for a Motorola/Magneti-Marelli business venture. While in this job, Mr. Antis helped both companies improve their manufacturing capabilities in Europe, coordinated a cross-company team to develop advanced technologies for product design and helped to achieve major breakthroughs in overall product reliability.

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BIOGRAPHY OF STEVE ANTHONY

Steve Anthony is currently the Vice President and Head of Technology for Celerant Consulting's Americas Division. He is also Celerant's Americas Capabilities Leader.

Mr. Anthony specializes in maximizing business value and potential through technology implementation. He has an extensive background and work experience in business and technology executive management, strategy, architecture, implementation and governance. This includes the integration of Six Sigma and technology (Six Sigma certified black belt), business analysis for small and large IT programs and technology implementation from concept to implemented business value realization. During his 25 years experience, Mr. Anthony has held many positions; from Electrical and Software engineering to Business program management and Executive leadership.

Mr. Anthony has undertaken a wide range of assignments in Europe and the United States, with companies such as Duetsche Bank (NY, London, Frankfurt), Centrica PLC (London, Toronto), RadioShack, and Hepworth PLC (Paris, Milan, London).

Most recently, he has been instrumental at the Centers for Disease Control and Prevention (CDC). Working closely with CDC's Chief Information Officer, he lead the effort to the first successful implementation of operational workflow, performance management and knowledge management systems within the CDC Procurement and Grants Office.

Prior to entering consulting, Mr. Anthony worked for 17 years at Getronics PLC (Wang Laboratories) and Harris Corporation Government Systems in various engineering, technical and business roles.

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