Established September, 1992
Changing How You Manage and Cope with Change
Why are some managers and leaders so bad at bringing about change? Why do people often resist and sometimes even reject necessary changes? The reality is that people at all levels often use flawed practices when trying to implement improvements and necessary changes. Many ignore, trivialize, or fail to act on the human element - the impact of the change on the people affected.
In this serious yet lighthearted presentation, Naomi will describe the stages people go through when adjusting to challenging change - from the appearance of a change, to their sometimes-turbulent response, to the ultimate adjustment and acceptance. She'll present guidelines for reducing the duration and intensity of the turbulence triggered by change and describe approaches you can use to listen with empathy and act effectively. Plus, you'll learn how to cope with - and even embrace - change when you're the one on the receiving end.
This presentation is adapted from Naomi's book, Changing How You Manage and Communicate Change: Focusing on the Human Side of Change.
About the Speaker
Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology background and IT experience to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and presentations to more than 100,000 software professionals worldwide.
The author of many books and e-books, Naomi's most recent books include Presentation Skills for Technical Professionals: Achieving Excellence and Changing How You Manage and Communicate Change: Focusing on the Human Side of Change. Her newsletter, Perceptions & Realities (posted on her website), is well-known for providing informative, practical content in a chuckle-generating style.